Question 1

Are your products from certified manufacturers?

Accepted Answer

Yes. Every product we supply is sourced from trusted, verified manufacturers and meets the relevant UK and international quality standards.

Question 2

How do I place an order?

Accepted Answer

You can place an order via our website, by phone, or by emailing our team directly. We'll confirm your order promptly and keep you updated throughout.

Question 3

What are your delivery timeframes?

Accepted Answer

Delivery times vary depending on the product and your location. Standard orders are typically fulfilled within 2–5 working days. Urgent orders can often be accommodated, contact us to discuss your requirements.

Question 4

Do you offer bulk ordering?

Accepted Answer

Yes. We cater to both individual practices and large healthcare organisations. Bulk orders are welcome and may be eligible for preferential pricing.

Question 5

Do you offer account-based purchasing for NHS organisations?

Accepted Answer

Yes. We offer account facilities for qualifying healthcare organisations, allowing for streamlined invoicing and payment processes.

Question 6

What payment methods do you accept?

Accepted Answer

We accept bank transfer, credit/debit card, and purchase orders from approved account holders.

Question 7

Who do I contact if there's an issue with my order?

Accepted Answer

Reach out to our customer service team via phone or email and we'll resolve it as quickly as possible. Customer satisfaction is at the heart of everything we do.

Question 8

What if I've ordered the wrong product?

Accepted Answer

Contact our team as soon as possible. We'll do our best to resolve the issue, though returns on correctly supplied items may be subject to our standard terms and conditions.

Wilbea Medics

FAQ

Frequently asked questions